We were amazed to read just today an article in LondonlovesBusiness by Peter Smyth about Konica Minolta employing mobile devices for their engineers and how marvellous that was. WHY ON EARTH DID YOU THINK THAT WAS NEWSWORTHY – today – 10 years ago it might just have been?
Our Nimrod software, that is constantly improved and that runs on smartphones has been providing the benefits listed in the article and has been employed by leading service providers for years now. If Konica Minolta have only just implemented similar facilities then they would be at least 10 years behind such users.
An engineer seeing calls allocated to him or her, the machine and customer details, being able to look up and order parts, know if they are in his car or van, or any other of his/her colleagues cars or vans, having digital access to manuals etc is really nothing new for VALE software users.
When these facilities are supported in the work control centre by our very visual Mercury Call Processing software and mapping then management also have a very clear view of what is going on, what is going well and what is not going well.
Finally our Merlin Engineer Optimisation software will aid work controllers further by suggesting the best order to handle calls and thus optimise journey, work and response times to the benefit of both the company and the customer.